Book a Service Visit

Please contact one of our stores or head office in order to arrange a call-out from one of our trained service engineers.

Large Appliances

Dishwashers, washing machines etc - an engineer will call out to your home to diagnose the fault on-site. If any parts are required, they will be ordered and the engineer will return to fit them at a later date.

Book a Service Call

Other Appliances

Televisions, vacuum cleaners, hi-fi etc - a member of our delivery team will visit your home to either fix the fault on-site or collect the faulty item and return it to our workshop for diagnosis and repair. You can also bring the item into your nearest Vaughans store if preferred.

Book a Service Call

Charges

If your product is under warranty

Providing the product has been purchased from Vaughans and the fault has not been caused by accidental or physical damage, then there is no charge for a product that is still covered by a warranty*

Products no longer covered by warranty

Call out charge for items not purchased from Vaughans £80.00
Items purchased from Vaughans £60.00
Miele Service Callout £120.00
Integrated items purchased from Vaughans £110.00
Additional labour per hour £25.00
Parts required for the repair of the faulty item Cost of parts may vary according to the fault or the appliance

*In some cases, if the product is covered by a manufacturer warranty only, the manufacturer's own service agents must call out to diagnose and repair the faulty product. Our staff can arrange this free engineer visit on your behalf, if required. ?**If the product is deemed unreparable or beyond economical repair after the initial call out and you purchase a replacement appliance from Vaughans, then £30 of this charge will be credited to your purchase.